Pulse is our digital andon and escalation product — operator panel, live monitor, call queue, KPI dashboard, shift handover and TV display. Each surface solves one problem and nothing more.
It is one of two products Helix Meridian ships. The rest of what we do is consulting work — data pipelines, KPI dashboards and access governance built against your own systems.
The screen an operator looks at when something's wrong on their station. One tap fires a signal, color-coded by type, routed to the right people instantly.
What your maintenance manager and shift supervisors see. Every open call, sorted by age, with a live SLA timer. Acknowledge, assign, or resolve in one tap.
Signal types and escalation tiers are admin-configurable. Signal colors are safety-fixed and never theme — even on white-labelled deployments.
Time-range selector (8h / 24h / 7d / custom). Hourly trend chart. Breakdown by signal, by station, by shift, by root cause. CSV export on Standard tier and above.
Live preview shown on Home page
Auto-generated at every shift change. Top issues, carryover, response & resolution averages. Optionally emailed to incoming supervisors.
Standalone, no login required, big-format cards visible from 30 feet. Any smart TV or Fire TV stick on an existing monitor.
Or if the andon piece is not the problem, tell us which number is.
