Helix Meridian replaces the radio call, the walk to the maintenance shop, and the guessing. One tap on a tablet routes a signal to the right people, escalates if nobody responds, and records every second of it.
Multiple lines down at once? No way to prioritize. Shift changeover? Issues fall through. End of week? You have a sense, not a number.
Annual unplanned-downtime cost for a typical 3-line corrugated site. Industry average: 11–20% of total available production time, lost.
Big, color-coded buttons on a station tablet — Line Down, Maintenance, Setup, Quality, Material, Safety. 15-minute training; if they can use a phone, they can use this.
Routed by signal type, station, and shift. Mobile push, browser push, email, TV display — pick what your team uses.
Engine ticks every 10s. If a Line-Down call hits 3 minutes unacknowledged, it goes up a tier — and again, and again.
Every call is timestamped end-to-end. Average response time, escalation rate, top recurring issues, shift-by-shift comparison — by line, by station, by hour.
Export to CSV. Pipe to your BI tool. Or just look at it on shift change.
Runs in any modern browser. No VPN, no firewall changes, no MDM rollout. Bookmark a URL.
Role-based access (operator / supervisor / manager / admin). SSO and SAML on the roadmap.
Socket.IO under the hood. Sub-second propagation across phones, tablets, and TV displays.
Your logo, your accent color. Signal colors stay safety-fixed and never theme.
Buffers calls locally on WiFi drops. Auto-retries when the link comes back.
REST API + CSV export on Standard. Webhooks and BI feed on Enterprise.
We configure your machines, train your shifts, and stand by every operating shift for the first two weeks. At day 14 we look at the data together — convert to paid, or walk away.